Support
Need help with the Bini app? Get in touch, or check the answers below.
Contact support
Common questions
How do I sign in?
Open the Bini app, enter your mobile number and type the one-time code (OTP) we send to it by SMS.
Why can't I find my society?
Your building admin has to set up your society in Bini first. Once they have added it, and your flat, you can sign in and join.
How do I raise a complaint?
Open Complaints in the app, describe the problem and submit it. Your building admin sees it and you can follow its status in the app.
How does SOS work?
Press SOS in the app during an emergency. It alerts your building admin and security straight away so they can respond.
How do I delete my account?
From inside the app, go to Settings, then Delete account. Your data is erased 30 days after the request is approved.
Notifications are not arriving. What should I do?
Allow notifications for Bini in your phone's settings, then sign out of the app and sign in again.